Connector HD helps multi-team and multi-location businesses handle inbound calls 24/7. Configure the questions, booking paths and routing destinations for your business, including what happens when the intended team is unavailable.
Routing mapper Map caller reasons, destinations and fallback owners.
Illustrative call flow · not a live call
Incoming caller +1 (415) ••• · 0s
"Hi — I need to reschedule a service visit and check on a quote I was sent."
Connector HD agent answered · 2s
Greets the caller, confirms who they are, and pinpoints both reasons for the call.
Routing decision connecting · 21s
Reschedules the visit on the spot, then warm-transfers the quote question to Sales.
How it works
Connector HD uses your configured greeting, intake questions and routing rules. Agree on a message or human fallback when the next step cannot be completed during the call.
A customer calls your main line, a location, or an after-hours number — any hour, any day.
Your AI agent picks up in a natural voice, greets the caller by your brand, and listens.
It figures out intent, qualifies the caller, and connects them to the right team or person.
The visit is booked, the transfer completes, or the lead is captured and pushed to your CRM.
What it does
Configure the intake questions, booking choices and receiving teams for your call types, with a fallback when a route cannot complete.
24/7 inbound answering supports after-hours and busy periods. Define the call paths and fallback destinations with your team during setup.
Route calls using the caller’s stated need and your configured destinations. Confirm transfer availability and the fallback when a recipient cannot answer.
It asks your qualifying questions, captures the details that matter, and makes sure the right caller reaches the right place.
Use the configured appointment path to offer eligible times, confirm accepted bookings or capture a request for review when no suitable time is available.
Capture the agreed call details and send them to the supported destination selected during setup. Confirm delivery behavior and who reviews incomplete handoffs.
Plan after-hours and overflow handling with approved answers, message destinations and human escalation rules.
Why routing matters
Across multiple locations and teams, callers may need different owners for different questions. A clear intake and fallback path helps the next team understand what remains to be done.
Connector HD helps your team collect the caller’s reason for calling and follow a defined booking, routing or message path. A clear fallback matters as much as the first destination.
"Answering the call is only half of it. Connecting the caller is the win."
Intake
24/7 answering with your business greeting and approved intake questions.
One call
Choose booking, routing or message capture according to the caller’s need and the available next step.
24 / 7
Coverage across every line and location — nights, weekends, and peak-hour overflow included.
Plan your first call flow
Bring your locations, common caller questions and fallback contacts. We can walk through a routing example and the information your team needs at handoff.
Define
Choose a common caller question and the information your team needs to respond.
Configure
Agree on the approved answers, destination and human fallback before putting the flow to work.
Review
Walk through routine and exception cases with your team, including an unavailable recipient.
Get in touch
Tell us about your call volume, teams and locations. We can review a sample routing flow, supported destinations and fallback ownership with you.
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Join our team
Connector HD is growing its sales team. We're looking for remote sales reps and account executives to bring our inbound AI phone agent to multi-location and multi-team businesses. Consultative selling, real product demand, base plus commission, and a clear path to grow.